FAQ

Online Booking

Can I cancel/modify my booking?

For any cancellations or modification in booking, you should contact us on 202 6765 during office hours (08.30-17.00) and 54972524 (after office hours), or by emailing us on [email protected]

How do I receive my travel documents once booking is done?
Yes. You will receive your confirmation email soon after completing your booking. However, your air ticket or voucher will be sent by email within 72 hours after the booking is done. Please keep checking your emails or spam folder.
Is it safe to book on the website?
We have 3D secure online payment powered by MCB. Also, we process your personal data in accordance with the Data Protection Act 2017, which is itself aligned with the General Data Protection Regulation. We encourage you to consult our Data Protection Notice on our main website, where the details of such processing are set out.
Do I need to register to create an account?
We recommend you doing it so that your details are saved for the next time you do a booking on our website, you can save time.
I don’t have a credit card – can I still make a booking?
For the booking to be completed, a valid credit card is needed. If you do not have one, you can still email us, or visit our lounges at Bagatelle Mall or Rogers House and our Travel agents will do the booking for you.
How do I apply for the visa?
It is the client’s responsibility to know the visa requirements in the country they are traveling. Whenever requested by the client, the company shall facilitate the visa application process of the client.
Do I need to have a travel insurance?

The client is kindly advised to purchase his travel insurance prior to embarking on his travel. Some destinations like Reunion Island and Schengen territories require the presentation of travel insurance documents upon arrival. Advice on travel insurance may be obtained from any representative of the Company. Contact us on [email protected] for a COVID-19 travel insurance.

Can I check availability and fares without actually purchasing a ticket?

You do not need to pay or even provide your credit card details to check availability and fares. We only require your payment details if you choose to complete a booking. However, it is better to book online in case the fare which suits you best is not available afterwards.

How do I know my ticket has been booked and paid for?

Once you have confirmed all your flight, personal, and payment details, a summary of this information will be displayed along with your booking reference.

The booking reference indicates that your reservation has been confirmed. An email confirming your booking will be sent to the email address provided by you during the booking process.

Can I book my ticket online and pay later or come to your offices?
No. The full payment has to be made at the time of booking.
Can I use more than one card for my payment if I have a credit limit on my card?
No. For one transaction only one card can be used for online booking.
I did not receive a booking confirmation. What should I do?
You should have received a copy of the receipt at the email address you entered during the booking process. Please check that the email has not gone into your Junk Mail folder. Otherwise contact us and our travel agent will check if the booking went through.
What are the time restrictions of buying a ticket online?
Online booking is available for all flights that are a minimum of 72 hours from booking date.
How do I compare rates on different dates?
You must check the ‘flexible dates’ option at the beginning of your booking when choosing your destination.